Fewer than 50 percent of travelers surveyed by Phocuswright said they were comfortable using “chatbots,” or computer-powered assistants, in making their travel plans.
Text and online chats are fine with many travelers for handling various parts of their trips, including contacting a hotel front desk or concierge, according to a survey by Phocuswright. However, there was a limit to the respondents’ enthusiasm, and it stopped at talking with “chatbots.”
Using chatbots, or “computer-powered assistants,” was comfortable for less than 50 percent of the travelers in the Phocuswright survey. That may change as the technology behind chatbots improves, Phocuswright said in a release.